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IT Service Desk Technician
WOONSOCKET RI 02895
Category: Manufacturing
  • We need you for Contract
  • Your pay will be discussed at your interview
  • **job details: **
    + industry: Retail Trade
    + reference: 621008

Job code: lhw-e0-89759899

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Randstad

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
IT Service Desk Technician
IT Service Desk Technician
**

job description**


**Required Qualifications:**


+ Associate Degree/Certifications **or** 3+ years of relevant, recent technical support experience required.

+ 2+ years of desktop support experience

+ 2+ years of call center phone support experience.

+ Experience with the following: Microsoft Operating Systems including Windows XP/7/8/10; MS Exchange/Outlook 2007/2010/2013 environments; IE 8/10/11, Chrome; Active Directory Users and Computers; Microsoft Applications including the MS Office Suite, Attribute Editor or similar Administration Tools; Mainframe and Emulators; Unix/Putty; Citrix; SQL Server; remote computer control software; HP Printer Support; VPN Software including Cisco AnyConnect and Juniper

+ Maintains an advanced level of knowledge for supported products and support policies

+ Proactively researches and stays abreast of new technology

+ Responsible for deploying software using automated tools

+ Consistently adheres to defined Service Desk processes and procedures

+ Regular and reliable attendance is an essential function of the position

+ Highly analytical thinking & problem solving skills

+ Effective, supportive and responsive team player that can collaborate to resolve complex issues

+ Excellent customer service ethic with ability to communicate with and train non-technical audiences on software and systems use

+ Ability to adapt quickly to new technologies and changing business requirements

+ Independent judgment and initiative

+ Comfortable under high-stress and exhibits the poise to focus in a fast-paced environment

+ Excellent oral and written communication skills

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